The standard meme for marketing wine is: Ours is better than theirs. In just about every wine advertisement you read, this quality argument is there, whether implicit or explicit. Producers claim that their wine is rounder, smoother, more mellow, more delicious, better balanced, cleaner, more fulfilling, more [fill in the adjective] than the competition. The hope is that consumers will be swayed, for, after all, when you’re spending money on a product, you want the highest quality, right?
As it turns out, the quality factor may not be the best way of promoting wine anymore. From ProWein, the big international wine trade event held last month in Germany, came mixed messages concerning the value of using quality claims to sell wine.
The reporter asked attendees from different countries (Russia, Brazil, South Africa, Italy, China, etc.) what they thought of the pushing-quality approach to selling wine. The answers were remarkably similar: “the excuse that your wine is top quality does not work anymore.” “Quality is not a competitive advantage anymore.” “Far too many wineries appear to rely on wine quality alone.”
Ouch. So if quality isn’t the message to be sending consumers, what is?
Well, let’s begin to answer this by assuming that the 50 people queried were all on the young side; they are described as “students from the Masters programme at the School of Wine & Spirits in Burgundy,” so they’re probably Millennials. The question therefore becomes, What are Millennials looking for in wine marketing?
For starters, they’re not “looking for” anything, if by the action verb “looking for” you mean a pro-active search. Marketing and its hand-maiden, advertising, are by their nature insidious: they come at you from the sidelines, entering your consciousness by osmosis at a time when your guard is down. That’s why marketing works [when it does]: it captures your imagination.
How it does so is complicated. Here are some of the things the students said wineries should be doing to market their products, instead of stressing quality:
“start telling a different story.” We know all about “the importance of the story line.” It’s easy, however, for an outsider to say this to a winery, but much harder for the winery to actually do it. What “story” should the winery tell?
“producers need to ensure that their brand’s representative is up to scratch.” This comment, by a South African student, referred to the actual employees who represented the various brands at ProWein. It was echoed by an Italian student who asked for representatives “with an easier and friendlier outlook,” by a Russian who found many representatives “simply boring,” and by a Brit who complained of “too many [representatives] sitting on stools behind their stands using wine bottles as a barrier.” An Italian was positively scathing in his critique of reps, particularly from his own country. “Everyone was thinking just for themselves—creating a sense of fragmentation and confusion.”
Clearly, what these young students were looking for was engagement. They wanted to feel like they were interacting with representatives who were fully human and alive, not a bunch of bored-stiff zombies giving off the vibe that “If it’s March, it must be ProWein.”
We all can relate to this. I was chatting with a friend the other day about how, when I take a cab ride, I like to have a little conversation with my driver. (This is why my friend recommended Lyft and Uber.) But I’ve been on the representative side of the table at wine events and know that it can be hard to always be chipper and put on a good face. You get tired, bored, cranky, especially at multi-day events when you’re expected to be “onstage” all day long and into the night.
This sort of bravura performance requires a certain type of personality—outgoing, extroverted, friendly. This may not have much mattered in decades past. But clearly, the rules have changed. Younger consumers understand that 99% of all the world’s wines are now faultless and drinkable. They also suspect that too much has been made of the famous “cult” wines their fathers and grandfathers worshipped; they feel no need to genuflect at that altar. But they are, after all, consumers; and nowadays consumers want to feel some sort of personal connection to a company whose brands they buy.
I sometimes think that wineries don’t pay enough attention to these rules of the road: When you send someone out to represent you, that person needs to have certain skills of charm and engagement. A winery’s representative, after all, is part of its “story.” If this hasn’t been immediately obvious until now to marketing managers and sales directors, it long has been to those of us on the receiving end of pitches. Just yesterday, Forbes’ food & drink columnist, Cathy Huyghe, in a piece called What Makes a Wine Sell, and What Doesn’t, wrote that “a producer’s story trumps any detail about a wine’s technical profile or even their numerical rating,” arguing that “tablestakes”—the technical details of the wine—“aren’t a point of differentiation” because “Everyone has them.” Huyghe described her interviewing approach to winemakers: after “the preliminaries—the…logistical data—are over with,” she looks for “the lightbulb of recognition…that illuminates what it is that makes that particular wine and that particular producer unique and different…”.
That “lightbulb of recognition” is something wine marketers hope to ignite in the minds of consumers. Wine itself, unidentified and without a human connection, cannot do that; the winery’s frontline representative is the spark that lights the bulb.
The most stunning finding from Ipsos Media’s new study on social media is that Millennials spend an average of 17.8 hours a day perusing (if that’s the right word) the media.
Assuming they must sleep at some point, that means that nearly all of Millennials’ waking hours are spent looking at or listening to a smartphone, tablet, computer, radio, movie or T.V. screen or even the printed page!
How do they find the time to do anything else?
The actual point of the study was about user-generated content (UGC), a buzzword that, according to Wikipedia, entered mainstream use in 2005. Wikipedia says “The advent of user-generated content marked a shift among media organizations from creating online content to providing facilities for amateurs to publish their own content.” So, for example, anything that lets you put information out there on the Internet (a blog, Twitter, Instagram) is an example of UGC.
It’s clearly cheaper for media organizations to have users create content, rather than for the corporations to have to pay for it. On the downside is the fact that UGC sites cannot charge nearly as much for advertising that sites (usually bricks-and-mortar) charge. This is why we see Facebook and Twitter constantly trying out new ways of sneaking ads into our feeds.
The study’s authors report that 53% of Millennials say UGC influences their buying decisions, compared to 44% who trust traditional media more. Of that 53%, nearly three-quarters (74%) say their most “trustworthy” form of UGC is “conversations with friends/family” (although, to me, a “conversation” with actual people isn’t really an example of user-generated content. Am I missing something?) Anyhow, that compares with only 44% who find “print magazines or newspapers” to be trustworthy.
That will come as welcome news to my friends who are steeped deeply into social media. It means, for instance, that a Millennial who’s looking to buy a bottle of wine will give more credence to a “conversation with family/friends” than a recommendation in a wine magazine.
Well, duh. I’m sure that’s true for most people who buy a bottle of wine. Wine magazines and wine columns in newspapers aren’t for everyone, they’re for people whose interest in wine has risen above a certain base level. These folks may not realize it, but if they’re listening to a wine recco from a magazine or newspaper, they have officially dipped one toe into the Sea of Geekdom. Hey, dive right in, the water’s warm and comforting!
It’s interesting to note from the study that, while we tend to associate Millennials with online social media and not so much with television, they actually watch quite a bit of the boob tube. While 71% of them report daily use of social networking (Facebook, LinkedIn, etc.), nearly as many—60%–watch live TV everyday. And may I be so bold as to suggest that a momentary glimpse of their Facebook feed pales in comparison to watching a 30-minute TV program. That suggests that wine companies might consider advertising on the TV shows that Millennials watch, but (cf. my reference above to advertising), most wineries could never even begin to advertise on Colbert or the Daily Show.
I suppose the challenge for wineries today is the same as it was six years ago when I began blogging: How do you get Millennials (or anyone else) to recommend your wines to their friends and followers? That’s the million-dollar question. No one’s yet figured out the answer. While they’re trying to, I suggest wineries continue to send samples to the top print critics and other tastemakers. The two approaches are not mutually exclusive.
When I first started writing about wine, professionally, it was for Wine Spectator, but they also wanted me to write for their trade magazine, Market Watch, which I was happy to do, because it was more work for an underpaid freelance writer. I quickly learned to like that back end of the business, the intricacies of sales, marketing, P.R. and all the rest. I found it intellectually stimulating, like a chess game—and I still do.
I soon began to be invited to the numerous tastings in and around San Francisco. Among these were events specially designed by and for distributors and their clients. These were trade-heavy events. While there could be some pretty good wines served, most of the distributors didn’t seem particularly interested in them. They just wanted to be told how to sell them (and perhaps they also wanted just to drink wine and eat some good food!).
Those early experiences colored my view of distributors. As far as I could tell, they could just as easily have been selling widgits as wine. They didn’t care about the product itself (although they were willing to work hard), they wanted to maximize their sales. It was a rather demoralizing experience for me to realize that wine was being represented, through this important face to buyers, by such indifferent people.
Over the years, though, my attitude has softened. Every once in a while I complained (especially in this blog) about the inequities built into the distribution system, and I generally supported my friend, Tom Wark, in his American Wine Consumer Coalition efforts to bypass or improve the three-tiered system, which I felt unfairly discriminated against smaller wineries. However, every time I did so, someone I respected—usually a winemaker—would write in and tell me that I was failing to understand all the good that distributors do. So I began to double-check my premises, since some of these winemakers who were taking the time to write were highly respected by me.
So I’ve been open to re-evaluating my views on distributors for some time now, although I have to say my emotional sympathies still lie with Tom. Last Friday, I was invited down to participate in a meeting of Jackson Family Wines’ Southern California distributors. I couldn’t help but be struck by how much more educated—and interested—in wine today’s distributors are compared to their remote ancestors of twenty and more years ago. These people, gathered down in Orange County for a semi-quarterly meeting, struck me as young, really smart, eager and perhaps most of all, passionate about wine. Although I made a few comments, mostly the event was presided over by sommeliers and other wine experts, who led the rather largish group through some fairly serious tastings that everyone seemed to enjoy—and they were blind tastings, at that! The contrast between those widget distributors of the 1990s and these guys could not have been starker, or more welcome to behold.
There seems to be a tendency nowadays for the leaders of these guided tastings to provoke the audience to stretch their tasting vocabulary. For instance, when these leaders ask what flavors people are getting and someone says, “Mushrooms,” the leader asks, “What kind of mushroom?” I understand this approach, which gets the audience more intimately involved and stimulates their analytical powers. This isn’t particularly my way, since I tend to be more generalized about flavors, and I feel that structure is anyway more important that individual flavors, “structure” including the way the wine feels in the mouth, which is all-important. But if people want to talk about the differences between shiitake and hen-of-the-woods, that’s fine by me.
How much smarter and more educated everyone in the food chain has become: not just distributors, but bartenders, restaurant staff and, mostly importantly of all, the consumer.
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Finally—last words!—remember some years back when everybody was talking about the “Parkerization” of wine, that term referring to a supposed overripeness, over-oakiness and high alcohol content of wine? Well, whether or not it ever was true, nowadays I perceive another style-driving trend: Let’s call it the IPOB-ization of wine (after the In Pursuit of Balance organization). I will begin with a question: Are we seeing some vintners, particularly those producing Pinot Noir, now deliberately picking their grapes underripe, in order to appeal to that small, but influential, cadre of writers, critics and sommeliers who insist that Pinot Noir must be low in alcohol in order to be balanced? I invite your answers. For myself, I think the answer is “yes.” And, as a certain Mr. Parker recently implied, underripe fruit merely results in underripe wine.
Now, I haven’t really been clear on what “In Pursuit of Balance” means since I went to their last tasting, in San Francisco, and Rajat Parr said (I paraphrase), “Some people think IPOB means we only like wines below 14% but that’s not true.” Well, I suppose, then, that “balance” can be applied to any wine, of any alcoholic strength, so what else is new? I’ve never heard of anyone being in favor of unbalanced wines. Then I was reading, in the new April issue of The Tasting Panel (and what an interesting ‘zine that’s turning out to be) a little article by Randy Caparosa in which he made some salient points, most notably that, at the last World of Pinot Noir (which I attended; I was underwhelmed by Raj’s Domaine de la Côte Pinot Noir), “There is still talk of the ‘high-alcohol problem’ in American Pinot Noirs, but in the vast majority of 200-plus wines tasted [at WOPN], an overweening sense of alcohol or ripeness just wasn’t’ there.”
Indeed. One could, I guess, argue that IPOB has had its intended effect, of driving down alcohol levels. On the other hand I could point out that high alcohol per se hasn’t been a problem in good Pinot Noir for years. Still isn’t.
When I began writing about wine in the 1980s the “celebrity winemaker” had not yet been invented. I use this verb “invented” deliberately, in the sense that it was the media that came up with the concept that the guiding hand behind a great wine or, more accurately, a series of great wines must be a “genius” winemaker, the way Thomas Edison or Steve Jobs was a genius in his field.
It’s odd, because for hundreds of years the world had enjoyed great wine (Bordeaux, Burgundy) whose winemakers were unknown. Credit had used to be given to the winery and/or the terroir. Suddenly, by the 1990s, writers were proclaiming this or that winemaker as “stars” and, the ultimate accolade, “superstars,” almost as though the vineyard and its terroir were irrelevant.
Tom Wark recently opined intelligently on this topic, and included a list of superstar winemakers, from olden times to today, whose names make them as famous (in our little world of wine) as rock stars or movie stars. His theory is that this celebration of the winemaker continues today because “[W]e live in an age of self promotion and elevated promotional opportunities,” which surely is the truth; and, given this current zeitgeist, the media loves nothing more than to elevate someone to the pantheon of “star.” And, after all, a magazine can give a big award to a living winemaker and bask therefore in her glory!
I’ll just add to Tom’s trenchant analysis that I think today people want more of a personal connection with the winery and winemaker. They didn’t used to: Lafite and Latour became famous despite no one knowing anything about who made them. Even here in the U.S. a wine like Beaulieu Private Reserve was famous before many people had heard of André Tchelistcheff. But the advent of the modern media and the Internet in particular has given people the ability to know more about their wines and other things, and they want to know everything about these celebrated vintners behind the brands. Call it the People-magazinization of the industry.
I would think this phenomenon creates some difficulties for shier winemakers who don’t really enjoy all the fuss of public appearances and endless schmoozing with adoring fans. They may find that their reticence has economic consequences. Nowadays it’s so important for vintners to hit the road for winemaker dinners and tastings with important clients, such as sommeliers, merchants, writers and even distributors. These people are called “gatekeepers” or “tastemakers,” for it is they who decide what is sold (on wine lists and store shelves) and what isn’t. This gets us into the intricacies and difficulties of the distribution system, which is so infamously replete with problems; gets us, also, treacherously near to that Holy Grail of the modern wine industry, direct-to-consumer purchasing, through wine clubs and the like. DTC may indeed be the solution for the small winery that finds it difficult to get picked up by the large distributors, but DTC is not the end-all and be-all of sales: winemakers still have to get their faces out there, whether via You Tube, the winery’s blog or what have you.
Once upon a time (I’ll revert back to old Harry Waugh), the gatekeepers traveled to the wineries. These days there are simply too many wineries for gatekeepers to go to, even such well-traveled ones as Jancis Robinson; they can visit only the smallest proportion of properties in any given appellation. So, in an version of the old saw, “If the mountain won’t come to Mohammed then Mohammed must go to the mountain” (attributed to the 17th century statesman and essayist, Francis Bacon), today’s winemakers must go to the tastemakers and show them what they’ve got. This assumes that the tastemakers themselves are fair and honest. The worst thing a tastemaker can do is to be biased, either for a winery they’re impressed by, or against one they assume cannot be top tier. You’d think it was hardly possible for someone in the powerful and sensitive position of being a tastemaker to be biased, but guess what? There is bias out there, ranging from overt to subtle–and sometimes the tastemakers themselves don’t even see the beam in their own eye (Matthew 7:1). If I were writing a Consumer’s Bill of Rights with respect to tastemakers, especially critics, I’d insist that all tasting resulting in a review be conducted under formal blind tasting protocols–or, absent that, that disclaimers be published alongside the reviews!
We’ve done a lot of talking over the years, in this blog and throughout the social media sphere, on the topic of careers. The main question–given the rapid influx of wine bloggers–has been how to monetize those blogs. We’ve heard from “experts” of every stripe about SEO and ROI and all that, but the issue never really was resolved. I mean, nobody yet knows how to “monetize” a blog, do they?
And yet it seems to me that, with the benefit of hindsight, we now can see that this question wasn’t the right one to be asking. The right, and bigger, one was, how are the careers of wine critics evolving in the second decade of the third millennium?
To answer it, we need to understand a little history. To have “a career as a wine critic” made no sense at all until sometime in the 1970s and 1980s, when America finally became enough of a wine-drinking country to warrant the emergence of a cognoscenti who had the time and intellectual curiosity to study wine and then present themselves as arbiters of taste to the multitude of consumers who suddenly found themselves overwhelmed by excessive choice.
(I’m talking about here in America. In Britain, you could always go to work for an auction house, the way Michael Broadbent and Harry Waugh did.)
There may have been a handful of critics who actually made a living writing about wine before the late 1970s, but it was primarily limited to reporters in big cities, like New York and Los Angeles. And even then, these reporters weren’t allowed to write exclusively about wine. When Frank Prial was given the “Wine Talk” column at the New York Times, in 1972, he was still expected to–and did–cover the news. There simply wasn’t enough demand for a full-time wine reporter back in those days.
The Golden Age, as it were, of wine writing as a career really began in the mid-1980s, when Wine Spectator was picking up steam and Parker had launched The Wine Advocate. Tens of thousands of newby wine lovers, overwhelmingly Baby Boomers, subscribed, making Parker and Mr. Shanken wealthy men. Other entrepreneurial types, including my former employer at Wine Enthusiast, took note, and launched their own publications; meanwhile, more and more big city newspapers started up wine columns. With all those pages to fill up with content, a hiring spree began, and more and more people, including me, found themselves paid (albeit not much) to write about wine.
This Golden Age probably reached its peak some time ago. Early-warning signs were the Los Angeles Times’ cessation of having a full-time wine writer, the recent decision of the San Francisco Chronicle to scale back its wine and food section, and the tendency at wine magazines to hire independent freelancers to write for them, instead of full-time writers (thus, without healthcare and pension benefits). Making a decent living writing about wine became harder and harder as the 21st century dawned.
We come now to two recent developments that may shed added light on the situation. First has been my own transition, which most of you are aware of. Then came yesterday’s stunning announcement that Wilfred Wong, the longtime Cellarmaster at Bevmo!, has left that company to be “Chief Storyteller” for wine.com.
I’m told that, when the press release announcing my own job switch went out, lots of jaws dropped. Mine didn’t, of course–but it certainly did when I read the news about Wilfred. It immediately started me thinking, what does this mean?
That meaning is inherent in cultural phenomena, no matter how obscure, has been observed by semioticians, including Umberto Eco. Marshall McLuhan and Roland Barthes. For example, we can see, in the movies about invasions by space aliens that thrilled American kids in the 1950s (think “Invasion of the Body Snatchers” and “The Day the Earth Stood Still”), direct reflections of the paranoia and xenophobia Americans felt at that early stage of the frightening Cold War between the U.S. and the Soviet Union, both armed to the teeth with thermonuclear weapons. The interpretation of such films on a meta-level actually reached the point where some observers perceived analogies between “The Day the Earth Stood Still” and the New Testament.
I similarly see meaning in what has happened with Wilfred and me in the last two weeks, although since we have not yet had the benefit of hindsight, it’s more difficult to parse out its precise parameters. But this much is clear: the wine industry, for the first time ever, seems to be expanding into newer areas in which wine writers are seen, by employers, to possess skills far in excess of “mere” wine writing and reviewing. Over the course of decades of work, a wine writer necessarily is plunged into the complexities of marketing, public relations, brand building, tier construction, image making, understanding consumer behavior, social media, labels, closures, and analyzing such things as why certain new brands soar to stardom while others don’t, why some star brands become eclipsed over time, how an eclipsed brand can re-establish itself (or not), and how a brand that’s doing well can remain relevant in the face of increasing competition, both domestically and from abroad.
These are broad and sophisticated skills. It’s not that a wine writer sets out to study them; it’s that he or she necessarily absorbs them during the course of performing one’s job.
Both Wilfred and I have been doing this for many, many years. In fact, during a conversation I had the other day with a friend, I found myself telling him (to my own surprise) that I feel like I’ve acquired the equivalent of a pH.D. or three, in all the areas I described above. It seems clear that my acquisition by Jackson Family Wines, and Wilfred’s by wine.com, both occurred, at least in part but to a great degree, because those companies appreciated that we have become generalists with a wide degree of knowledge of how this industry works–whereas an employee hired out of business school with an MBA or a degree in marketing or communications lives in a sort of bubble, where the horizon is limited by the contours of her own speciality.
What is the take-home lesson now that writers are being respected for having hard-to-define, but unmistakable, talents, beyond writing and good palates? To me, it’s that the wine industry has entered a new era of sophistication, more akin to industries like high tech and entertainment than to old-fashioned ones, like the wine industry used to be. The 1980s and 1990s may have been a Golden Age for wine writers, but it was (we can see on reflection) a time of some stagnation for the industry at large, which sat by as other industries understood the importance of global communications in the global village. The wine industry, by contrast, was content to depend on an older model that was dissolving right before its uncomprehending eyes.
I don’t know exactly what Wilfred’s duties will be–chances are his new job, like mine, will evolve. But what his title, Chief Storyteller, implies is that wine.com sees him as a generalist-expert, with a solid understanding of the industry in all its aspects, and the ability to connect with people through the written and spoken word. I don’t have a complete handle on what this means, but it surely means something.
It’s odd, when you think about it, that the Chinese have embraced French wine so fervently. I mean, why wasn’t it California wine? China, over the course of its long history, has had very little to do with France. But the relationship between China and California goes way back–to a sad time (the 1800s) when California imported Chinese laborers to build its infrastructure, including some of Napa Valley’s buildings and wine caves. But today, that relationship is thriving. San Francisco is the gateway from China to the rest of America, the city’s Mayor is Chinese-American, and business interests in and around the Bay Area have been cultivating ties with their Chinese counterparts for decades.
So why did France beat California in the Chinese wine sweepstakes?
The conventional wisdom is that the Chinese are motivated by status, and nothing says “status” louder than a bottle of Lafite. That may partly be true, but it doesn’t fully explain the phenomenon. Of equal, and perhaps greater, importance has been the investment, in time and money, of the French government in promoting French wines abroad, and especially in China. Such organizations as the French Wine Society, which is endorsed by a range of French agencies as well as regional-based ones, have long been actively educating consumers and trade in China. And the CIVB–the Bordeaux Wine Bureau–has cultivated ties to Chinese consumer organizations. As links between the two nations have thickened, the French government has stepped up its efforts to promote wine to China’s growing legions of middle class. As Decanter recently reported, “France accounts for around half of the wine leaving the EU for China annually and the French government has not missed an opportunity to build bridges with the Chinese authorities.” (This is despite issues of taxes and “dumping” that have arisen between the two countries.)
I know that Wine Institute has been trying to cultivate ties with China for a long time. But my sense is that the American government, riven by political differences, has been hesitant to support or promote the sale of wine abroad, to a degree not present in France. That is, I think, due to the historic role wine has played in France. It is part of the essential French patrimony.
Still, I can’t understand why France beat California. It seems so counter-intuitive. As usual when I want more information on something, I turned to my Facebook friends and asked them, “Why do you think the Chinese prefer French wine to California wine?” I got a ton of replies. Here are some of them. Since their names already are public, I repeat them here.
Chris Kassel: “Cachet. Credit the CIVB for having done the required footwork…”.
Peter Nowack agrees. “French has more cachet than Californian. A lot of wine that moves into China is given as business gifts, so prestige plays a role…”.
Fred Swan: “Outreach and availability. European wine merchants have spent a lot more time reaching out to the Chinese market.”
Tim Vandergrift: “Fred Swan is correct. At a trade show I went to the French didn’t have booths: they had pavilions three stories tall, and they knew how to flatter, coax, schmooze and outright bribe Chinese buyers…”.
Bob Cranston: “Having lived and worked in Hong Kong I can tell you it’s simply a matter of familiarity. The French have been working the market in Asia for a very long time.”
Raymond Tosti: “The Chinese are still neophytes to the wine game, and probably still buy into the pre-1970s dogma of how the French are at the pinnacle of quality and California wines are the Charles Shaw of the world!”
Chris Brown: “Newer wine drinkers like lighter wines.”
Bartholomew Broadbent: “The answer is culture. Red is culturally a very important color [in China], so red is the wine of choice. And the Chinese are hardly exposed to anything worth drinking [from California]. Look at the wine list in a Chinese restaurant. They’re serviced by big distributors who put really bad wines on the list.”
Robert Conrad: “In Chinese culture, older is better. If something has been around for a long time it is more respected.”
Sheldon Richards: “I would suggest the British influence in Asia and the French wines they drank when they dominated.”
Doug Wilder: “From Wikipedia: French wine was the first foreign wine imported into China, in 1980.”
Barbara Lardiazbal: “This is a generalization, but in my experience Chinese people like French people more than they do Americans.”
Well, there were a lot more comments; you can see them all here.
As usual, thanks to my Facebook friends for always being so enlightening!