Michael Mondavi, whom I’ve known for a long time, invited me to lunch the other day. Over a leisurely meal of sushi at Ozumo in Oakland, our chat naturally ranged all over the board, wine-wise, but it certainly included a good deal of reminiscing.
Hey, that’s what you do when you reach a certain age!
Michael, who’s a few years older than I, told me many charming anecdotes about his Dad I’d never before heard. Surely Robert Mondavi’s legend will only continue to grow as his place in wine history—iconic and inimitable—becomes ever more heroic. Tinged throughout our conversation was a certain wistfulness that bordered on nostalgia. The “good old days” seemed just fine to us, although one does always have to keep in mind Proust’s epigram: “Remembrance of things past is not necessarily the remembrance of things as they were.”
Be that as it may, Michael prompted me to reflect on my time as a wine writer and critic, and it immediately became clear to me that I had lived through, and thoroughly enjoyed, being a part of the Golden Age of Wine Critics. One must be careful, too, of promiscuously applying the term “golden age” to things. There was a golden age of Greece, for sure, but the phrase contains a pejorative in its implication that the high point is over; never again will Greece be as spectacular as she was in 500-300 B.C.
We were long told that television’s golden age was in the 1950s: I Love Lucy, Milton Berle, Jackie Gleason, Alfred Hitchcock, Gunsmoke, The Twilight Zone, and some of the greatest live drama ever on such series as Kraft Television Theatre and Playhouse 90. But some critics also celebrate the television of our current era as the golden age, with Breaking Bad, Mad Men, Homeland, Game of Thrones, House of Cards, The Sopranos and others too numerous to mention. So when was T.V.’s golden age–in the past, or is it all around us right now? One might paraphrase Zhou Enlai, the former Chinese foreign minister (under Chairman Mao), who, in reply to a query concerning his opinion of the French Revolution, said, “It’s too early to say.”
Still, I don’t think it’s too early to say that the years (roughly) from 1978 to 2008 were the Golden Age of Wine Critics. I date the start at 1978 because that is the year some of the major guidebooks to California wine first appeared; also the year Wine Spectator began gaining traction, and was in fact the year Robert Parker launched The Wine Advocate.
As for my end date, 2008, that was the year the Great Recession struck in all its force, with still unquantifiable repercussions in the wine industry; but more importantly 2008 marked the emergence of social media onto the American and world stage, as cultural pattern-shifters of major import. The important critics remained vital, but you could feel their importance fading among a younger generation that preferred the crowd-sharing intimacy of twitter, Facebook, YouTube and blogs to the sage counsel of older white Baby Boomer males pronouncing verdicts from lofty ivory towers.
Thus we had a span of thirty years, which is just about right for a cultural era, before it expends its energies and is replaced by some other paradigm. And it was my privilege to have been a successful part of that brief, shimmering illusion.
What a time it was! To have been at or near the center of vitality in the industry, especially here in California, which in many ways established itself as the center of the wine world. Not only in production, but in media, in the emergence of “celebrity winemakers,” in a wine-and-food culture especially along the coast, in wine getting interwoven into popular movies (Disclosure, Sideways), in wine becoming a huge public interest, when consumers needed all the help they could get figuring out what to buy, and we wine critics were more than happy to help them.
Never again, I suspect, will wine critics be treated with the reverence by producers as we were during those thirty years. We were courted and flirted with, wined and dined, as proprietors both wealthy and famous, and not-so-rich and obscure, sought the imprimatur of our good scores. We were interviewed by radio, television and magazine journalists seeking insight into our glamorous and esoteric lifestyles. We were asked to write books by major publishers, and trotted out as celebrities on the tasting and dining circuits. We were aware of that fact that a good review could deplete a particular wine overnight, while a bad one could jeopardize the owner’s ability to make payroll. We even, some of us, ended up in the movies.* We were part of an exclusive elite, and we knew it, although we tried to keep our fame in perspective. I did, anyhow: fame is fleeting, too soon gone, and containing nothing of value in itself, so that humility has much to recommend it.
I wonder how historical writers of the future will record this era of wine critics. Will they say the country went temporarily insane, giving so much power to such a motley crew? Will they view it as a necessary transition—sort of a set of training wheels–during which Baby Boomers went from near-total ignorance of wine to a near-obsession with it? Will there be a new golden age of wine critics that will be even more splendid than the old one? One thing’s for sure: no single wine critic will ever again enjoy the power that a handful of us did.
It was fun. Yet when I quit my job, on Sept. 2, 2016, I put the wine industry behind me forever. I think I left at exactly the right time: the torch was being passed, the times had changed, the practice of wine criticism was getting (for me) a little too baroque and stylized. And the playing field had definitely become mobbed. I personally like some elbow room. I have plenty of it, now. Goodbye, golden age of wine critics! It was a blast.
* My brief appearance in Blood Into Wine
was the high point of my film career!
In the immortal words of Vince “Buzzsaw” Kosciuszko:
Now that I’m retired
I can’t get fired!
So I feel free to express my REAL opinions on wine stuff. There’s a video going around Facebook that I disagree with, even though it portrays a lot of heavyweights who, IMHO, are simply wrong. (They include Phillippe Melka, Andrea Robinson, Bo Barrett, David Breitstein and others.)
The video apparently was first posted by Karen MacNeil, although she didn’t create it. I got it on my Facebook feed via Paul Mabray, with whom I’m friends. The video’s central message is that wine goes through ups and downs, “ebbs and flows” over time after it’s bottled. A major “down” or ebb” is “the dumb phase,” which Andrea calls “one of the deepest valleys a wine can stumble into.” Melka adds that, in such a dumb phase, “The wine totally loses harmony.” “Blank, disheveled, like the whole core of the wine is gone,” Karen MacNeil chimes in, comparing it to “a really bad hair day.”
Andrea explains why ordinary consumers should care. “As the wine lover, the big problem is, you don’t know when that’s going to happen.
The video is cleverly done—high production values, as they say. No wonder: It was created by Partners 2 Media, a Yountville-based media production firm (although it’s not clear to me who paid for the video, or why it was made, or who was paid to be in it, if anyone, all of which would be nice to know). After I watched it, I felt compelled to make this comment on Facebook:
This is essentially marketing bullshit from winemakers. It’s an excuse they tell when their wine doesn’t taste good, or when somebody doesn’t like it. “Blame it on the dumb phase, not the wine.” Well, sorry. A good wine is always going to be good at any age. Besides, this kind of nonsense just makes consumers even more confused than they already are. This is a really stupid and misleading video.
Bo Barrett actually has been talking about “the dumb phase” for decades (he might also have called it “the dip”). I remember him explaining it to me way back when I was at Wine Spectator. He said that, in his case, it applied specifically to Chateau Montelena’s Estate Cabernet, which (if I remember correctly) he said starts out really fresh and delicious (I agree), then slips into “the dumb phase” at about the age of 4 or 5, only to re-emerge some years later, and then plateau for a long time. I took, and take, Bo at his word: surely he knows his own wines better than I, or anyone.
But after my long professional career, I’ve come to regard certain statements about wine as problematic, and this is one of them. As I noted (and as Andrea says), the trouble is that the consumer not only doesn’t know when the wine is going to turn “dumb,” the consumer isn’t even in a position to know if the wine is “dumb.” If the consumer finds the wine too austere, or reserved, or tannic or just plain mehhh, how does it help her to have the idea in her head of “a dumb phase”? This is why I said this just makes consumers more confused than they already are. The implication of “a dumb phase” is that the wine just needs more time in the bottle and all will be well. But how much more time? What can the consumer reasonably expect in another three, six, ten years? If she tries it again and still doesn’t like it, does that mean it’s still in a dumb phase? Or is it just not a particularly interesting wine for her?
The oddest thing about the video is the star commenters telling us that even though the wine may taste awful, it’s actually pretty good. “There’s nothing wrong with the wine,” says Karen. Bo adds, “The consumer should know that the wine tastes fine. It just doesn’t have the aroma.” How can the wine have “nothing wrong with it,” how can it “taste fine” while it simultaneously “totally loses harmony” and “the whole core is gone”? This bizarre incongruity goes unexplained.
As a critic, my ambition was to liberate consumers from the onus of confusing and misleading beliefs about wine, which have been, and continue to be, so harmful to the industry. Consumers should not have to worry that, if they don’t like a wine, it’s because they’re not drinking it at the right time, or they don’t know how to understand it. That just makes them feel insecure. Having said that, I do realize that the wines this video is talking about are the one percent of all production that’s expensive and might benefit from time in the cellar. Still, I feel like a better message would have been the one I’ve consistently given: A good wine will taste good at any stage of its life (except, obviously, if it’s too old or hasn’t been stored well). You can open and appreciate a good wine anytime you want. Even the experts will disagree over when a bottle is ready to drink. It’s all subjective. We should tell consumers who buy these expensive wines (if they don’t already know, and they should), “Different people will like this wine at different points in its life. Some people prefer older wines, some don’t. Besides, all bottles age differently. It’s a crap shoot at best. A good red wine, like Chateau Montelena, should reasonably be excellent for the first eight or ten years of its life. After that, it’s all about personal preference.” In other words, no confusing stuff about “dumb phases.”
Off to Sacramento early this morning for a trade tasting the organizers are billing as “The Critic Vs. the Somm.” It’s kind of a M.M.A. smackdown beween Master Sommelier Sur Lucero and myself—or, at least, that’s what it’s purported to be.
They expect a big turnout, I’m told. We’ll taste through a half-dozen or so wines. Sur, like myself an employee of Jackson Family Wines, will do his M.S. thing and explain his analytical process. I’ll do mine.
The M.S. grid (I think this is it – I got it off the Web)
certainly looks helpful; it encapsulates just about every quality you could find in a wine, and thus helps you identify what the wine is in a blind tasting in which you’re using deductive logic to identify what’s in the glass. Deductive logic, you’ll remember from philosophy class, is where you take a top-down approach to reasoning: starting with the premises, you reach a conclusion that must be true, provided that the premises are true. Thus, if the wine satisfies all the parameters of a fresh young German Riesling, then it must be German Riesling—or so the Master Sommelier grid would have it.
That’s all well and good, if your objective is to pass the M.S. examination. But it’s not the way I taste wine. I always say that the way you taste depends on your job. Master Somms learn to taste the way they do because they want to be Master Somms; their job, as it were, during the period they’re studying, is to taste like an M.S., hence the grid. They learn to taste in order to deduce what’s in the glass and pass the test.
That seems to me a kind of closed-circle way to taste wine. I have no gripe against it, and I can appreciate the amount of hard work that goes into tasting a wine double-blind and being able to say it’s Bordeaux or whatever. That’s pretty good. It’s the Cirque du Soleil of winetasting: flashy, entertaining, a crowd pleaser.
I might have gone that route, except that the way I learned to taste wine was entirely different. It was basically the old British way, transferred to our shores via the media I read when I was coming up (the San Francisco newspapers, wine books) and, most importantly, Wine Spectator magazine. The latter was my Bible in those early years. I thought it was the greatest magazine that ever existed: I couldn’t wait to get my copy in the mail (this was when it was a tabloid, not a big glossy ‘zine the way it is now). And from Wine Spectator, I learned to taste wine using the 100-point system, in a way that—let’s admit it—is not nearly as rigorous as the M.S. grid.
So exactly how does the amorphous 100-point system work? Well, to begin with, it’s a subjective impression, but it’s not subjective to the point of random incoherence. The proper use of the 100-point system depends on extensive experience, the kind needed to draw upon a sense-memory of what “perfection” is and then comparing all subsequent wines with that rarely-encountered Unicorn. The way I taste is like a shortcut around the M.S. grid. It’s a lot easier: you don’t have to go through all those complicated line items, but then again, the sommelier doesn’t taste for quality; she tastes to be able to deductively identify a wine. I taste for quality. Those are two different things.
When I taste a wine single-blind, it’s not important for me to figure out what it is. That concept never even occurred to me when I was coming up. It would have seemed senseless. I tasted then, and now, with respect to the overall impression the wine made in my mouth and brain. Was it a Wow! or a Dud, and where on that continuum does it fall? After all, that’s the way actual human beings taste: do they like the wine, and if so, how much do they like it, or do they loathe it? It never seemed important to me to taste deductively; I wanted to learn to taste hedonistically (as Mr. Parker might put it). I wanted to get a job as a wine critic, and when I was coming up, wine critics got successful jobs based on criteria such as writing ability, knowledge of wine, and team skills, and not on deductive tasting. In fact, such deductive tasting is, to the best of my knowledge, a comparatively recent practice. Wine professionals never tasted the way sommeliers taste. Throughout history they have tasted the way I taste.
Is one method better? Well, like I said, the way you taste depends on your job. Wine writers of my generation never troubled themselves to think deductively (although there’s a certain amount of deduction involved in my kind of tasting). We either tasted openly, in which case deduction was completely pointless, or we tasted in single-blind flights, in which we knew many things about the wines (region, vintage, variety, etc.) and were simply comparing them qualitatively. That’s still the way I taste, but there’s something else: since I came up as a magazine writer, the object of my thoughts whenever I tasted wine was the consumer. I always thought of those anonymous people out there who might buy a wine based on my recommendation. They don’t care about the M.S. grid. They don’t get into that level of analysis. They just want to experience pleasure, and perhaps some good wine-and-food pairing too. And so that’s how I taste: Does the wine give me pleasure? Because if it gives me pleasure it should give most consumers pleasure. And if it gives me pleasure, how much pleasure does it give me? That’s where the points come in. Ninety points is a lot of pleasure. One hundred points is pleasure unbounded—a wine that’s right up there in my sense-memory with the greatest I’ve ever had. I might be less able than a somm to say “This is a Cabernet Sauvignon and this is a Merlot” but that sort of thing doesn’t matter to me, nor do I think the readers of wine magazines (or diners in a restaurant) care about that in a writer or server. They want someone who cares about them, who is able to predict for them what they’ll like, who can tell them stories about the wines. You don’t have to taste deductively in order to be that person. I think, ultimately, the skills needed to be a Master Sommelier are exactly that: the skills needed to be a Master Sommelier. One develops expertise at that sort of thing in order to climb the sommelier ladder and append those magic letters, M.S., after one’s name. That helps to get a job nowadays, in this intensely competitive environment, but how it helps consumers isn’t clear to me.
You’d think they wouldn’t give a hoot. Wouldn’t they rather hear about the toast level of barrels, the composition of the soil, the angle of the slope with respect to the rising and setting of the sun, the type of crusher-destemmer, and the all-important details of pH and acidity?
Well, actually, no. On these trips I occasionally go on, buyers routinely let me know how happy they are to leave all that geek speak behind and get down to what they really like: gossip!
Oh, I don’t mean who’s doing what to whom, behind whose back. That can be delicious, but it’s best postponed for the afterparty, when everybody’s half tanked. The lunches, dinners and inbetween tastings I do feature wine, and wine is certainly the rationale for our gathering, and I can usually talk with some degree of specificity about them. But often enough, what people really want, when you get right down to it, is good conversation about this industry we all love and are lucky enough to work in: Wine!
Look, these wine buyers spend half their days being pitched by salepeople. Most of them are pretty knowledgeable already about the wines, wineries, regions and so on. There may be some divots in their understanding, and if there are, they’ll let me know; if they request specific information, hopefully I can provide it, and if I can’t, I always have my trusty computer with me, and can look up the precise percentage of Semillon in that blend.
But—and this is simply my impression—restaurateurs and wine merchants who care enough to take three hours of their day to come to an event Steve Heimoff is hosting want more than technical stuff. I can’t tell you how often they tell me me how boring they find techno-sessions to be—a recital of geeky trivia. Yes, they want and need a certain amount of it. It’s necessary for them to have some technical foundation they can pass on to their own buyers—customers—as part of the story. But, like I said, most of them already have a ready store of knowledge, and if they don’t, they know they can find it online. So why would they happily spend the better part of a business day with yours truly? Because they want good conversation.
They want good back-and-forth, and not just about Jackson Family Wines. They want to talk about their jobs: the challenges, the complexities, the ironies. They want insider information about what really goes on behind the scenes at wine magazines: not just the P.R. but the facts. They want my opinions—and I always stress, in no uncertain terms, that these are my OPINIONS, although in most cases the circumstantial evidence for my opinions is substantial—about stuff like: is there a relationship between paid advertising and scores? Are wine critics paid off by producers? What will happen when Parker dies (which God forbid won’t be for a very long time), et cetera. And I get it: When I started blogging, in 2008, I didn’t even know what the word “transparency” meant. I didn’t know how untransparent we critics were: lordly autocrats, dwelling in ivory towers, who allowed our reviews to flutter down to the masses in the streets, who had to accept them without question. Thank goodness the early commenters on my blog taught me the lessons of transparency: tell us everything about how you review wines, every single last detail, or run the risk of one of us finding out that you’re a liar and busting you on social media.
Because, after all, restaurateurs and merchants—many if not most of them, anyway—still have to figure in the ratings and reviews of wine critics in order to sell wine. A few, here and there, don’t, and I applaud them. But many others do need to cite a score on a shelf talker, bottlenecker or newsletter, because that’s what customers want, and the customer is always right. So they—restaurateurs and merchants—have a natural curiosity about how the process works, and moreover they have a right to know.
I never give away information so confidential it could compromise me. I tell the truth. I explain how the commenters on my blog, and other wine bloggers, taught me about transparency, and how grateful I am that they did, and how happy it makes me to tell them everything I can, without violating confidentiality agreements that could land me in a lawsuit. What I think I bring to the table, when I’m on the road helping Jackson Family Wines’ sales force to sell wine, is something unique: anyone can talk about technical data. Anyone can give his or her impressions about the wine. What few others can do is to talk about wine from the perspective of a former famous wine critic who’s been there, on the playing fields, at the center of the action, and who moreover—and by happy serendipity—started a little wine blog eight years ago that dragged me into the wonderful weirdness of social media. I don’t always tow the J.F.W. P.R. line. I told my employers when they hired me that they knew who I was, that I wasn’t going to turn into somebody else—at my age—and that, if they could live with that, I would be happy to represent J.F.W., a winery company I had admired and respected for twenty years, founded by a man whom I loved and revered. They said, “Fine. That’s what we want. Go out there, be you,” and that is what I do. So, bottom line: There is no job I can imagine that is more satisfying than to be paid to visit with these wonderful restaurateurs and merchants and relax, over great food and great wine, tell them what I can about the wines, describe my admiration for Jess, and discover areas of conversational interest that engage us. My biggest challenge on the road is to stick to a schedule: We tend to talk so much and so interestingly that, before you know it, we’re thirty minutes behind schedule for our next visit, and in L.A. or S.F. traffic, that’s a haul! Professionally, that’s a problem. Personally—for me and the restaurateurs and merchants I’m with—it’s a delight.
Anyway: I’m back in Oakland tomorrow (today, as you read this) after two weeks in Texas and Southern California. I will be reunited with Gus, the mere thought of which beings me comfort and joy. Have a fabulous weekend.
JOURNAL OF ARTIFICIAL INTELLIGENCE
Aug. 1, 2056
It may be hard for today’s younger generation to believe, but once upon a time, the evaluation of wine was determined by people, not smart machines.
Weird, no? But it’s true, and you don’t have to go very far back to arrive at such a strange era. Barely 50 years ago, there was a class of mavens, “wine critics,” who were held in high esteem, especially by the privileged classes. These people occupied a position in wine selection more or less an equivalent to that of priests and gurus in matters religious and spiritual. Their followers gave the highest credence to their pronouncements and proceeded to organize their lives worshipfully according to their edicts.
In retrospect, we can see that this curious phenomenon represented a last vestige of a dying epoch: the false belief in authority, which peaked during the Dark Ages, and began eroding with the advent of the Enlightenment and the Age of Reason, only to be completely undone by the Internet. Why it should have taken so long for the era of the wine critic to begin its slow demise, though, is problematic. For, even as the privileged classes became more highly educated and rational, their irrational dependency upon the edicts of “wine critics” became more strongly entrenched. I leave it to modern-day psychologists to explain this.
Whatever the reasons, we can be thankful that a bizarre period has come to a decisive end. That it took smart machines, powered by artificial intelligence, to administer the final coup de grace was inevitable. Look at all the wasteful human practices that have been eliminated by the widespread application of A.I. We no longer depend on fallible humans to raise or instruct our children, or even give birth to them. Smart cars, buses, trains and aircraft take us swiftly and safely to and fro on our rounds, without human interference. Our farms and factories are guided by robots; fires are put out by intelligent devices and criminals are apprehended by automated policemen; surgeries are performed, not by tired, irritable humans, but by the most exquisitely trained doc-bots. Bots walk our dogs and scoop up their waste; bots catch our seafood from the ocean and even lately have learned how to shuck oysters. And, of course, the President of the United States is a robot, non-partisan and completely objective. Humans no longer have to toil behind counters, on assembly lines, or imprisoned within cruel cubicles; artificial workers can perform those tasks far more efficiently, without fatigue, complaint or boredom. Artificial intelligence has liberated us from the drudgeries and indignities that plagued our ancestors; included among these is the task of adjudging the quality of the drinks we ingest, including wine.
J.A.I. caught up with one of most famous wine critics of the old time, although he is long since retired. Mr. Steve Heimoff is 147 years old, but his brain is still young and vibrant, kept alert and nourished by caretaker drones, in a sunny, plant-filled solarium along the California coast. Mr. Heimoff had a distinguished career in the late part of the 20th and early 21st centuries. One of the towering giants of wine criticism of that period, he has been referred to as the “Einstein of wine reviewing,” and compared to Alexander the Great, George Washington, Mother Teresa and The Beatles. A great Heimoff review, the Wall Street Journal once reported, could sell 500,000 cases overnight, while a bad one could, and all too often did, bankrupt a winery. Such was the power of Heimoff: autocratic, absolute, pitiless.
We asked Mr. Heimoff if he regretted the end of the human wine critic era, and he replied, through his intelligent translation device, that he welcomed it. Early in his career, he had believed passionately in the wine critic hierarchy; only it, he felt, could weed objectively through the forest of wines and brands to arm the consumer with knowledgeable, independent information.
But, Mr. Heimoff added, by the second decade of the current century, he began to have his doubts. The “clergy of wine theocracy,” as he called it, began to crumble; far from being an elite priesthood, it became “a sort of subway church of the masses,” wherein anybody and everybody could claim to be a wine critic, in much the same way as individuals can purchase online “certificates of divinity” and call themselves “Reverend. That’s when I knew,” Mr. Heimoff attests, “that the old ways were forever gone.”
Of course, not all human activities have been replaced by A.I. devices. We still have human restaurant critics; smart machines have so far simply proven unable to review the dining experience. And, of course, “the world’s oldest profession” continues to be practiced by real, flesh-and-blood people. But, with the recent death of the oldest surviving human wine critic,” 1 Wine Dude, who still was practicing as recently as last June’s Trump Day, the practice of wine criticism—not just in America, but from China to the Moon colonies—is now reserved to smart machines.
In the next five years, when you call customer service or technical support for help with your checking account, internet connection or credit card, you’re likely to speak—not to a real human being—but to a robot.
“Hello,” it might say, in its weird, Stephen Hawking-like drone, “my name is Robbie, and I’m here to assist you.”
In fact, “Robots already are starting to displace some humans from low-end tasks,” reports the Wall Street Journal, and “within five years” they’ll be “smart enough to replace the human phone operators who do jobs like fielding calls from bank clients or helping people reset their modems.”
Given Moore’s law and the advances in artificial intelligence, it’s only a matter of time before human wine critics are also replaced by machines. It’s not hard to imagine how this might work. Say you’re in the wine aisle at the supermarket wondering which wine to buy. You’ll take your smart phone, ask Siri about it, and be connected instantly to a cloud-based “wine taster” who will tell you everything you want to know about the wine. This wine taster will be as human as anyone “real” you could talk to. It will ask you questions to establish your personal preferences (which, of course, it will remember, the way iTunes does), and will be able to tell you if you can find a better deal down the street. Eventually, it will even have an emotional component, possessing the ability to get excited about certain wines and, if you wish, to rate them on a numerical basis. It will be tireless, able to review thousands of wines a day, and its reviews will be utterly consistent—unlike those of human tasters, who are subject to frailty and fallibility. And there never will be any suspicion of ulterior motives (such as advertising) in a robotic review. Like the Mentats in Dune, robot reviewers will be objective and truthful to a fault.
Looking out even further, it’s entirely possible that your smart device will be able to let you actually taste a wine you’re interested in. There’s already talk of “food-focused virtual reality”; meanwhile, Fast Company reports on a “simulate[d]…sensation of taste digitally,” whereby “a new methodology” can “deliver and control primary taste sensations electronically on the human tongue” that “trick” taste sensors “into thinking they are experiencing food-related sensations…”. Throw in a virtual reality headset, and you have what Britain’s Sky News calls an “immersive [wine] tasting experience.”
Looked at from this perspective, what we now call “wine critics” will someday be as antiquated as streetlamp lighters or rotary phone operators.
But wait a minute, could there be a fly in the ointment? There could indeed. Who will pay for all this gimmickry? It won’t happen for free. Moreover, how would you prevent a nefarious influence from hacking into the system? At the first sign of untoward activity, the system’s credibility would be compromised, as Yelp’s has been. There will still be millions of people who will believe in their robot wine reviews, but eventually a small cadre of wine lovers who think of themselves as special will revolt against the machine. They will find their own gurus—human, not automated—and anoint them to exalted status. This is precisely what happened in the 1970s and 1980s with the rise of Parker, Wine Spectator and the others. It seems likely to have been a process that will replicate itself.
I’m off to Oregon tomorrow and will try to blog from there. Salud, and stay safe.