I got a greater understanding of Uber while I used their car service for three days during the World of Pinot Noir. They have a great business model and are looking to get involved in ancillary areas, such as wine tourism, which is a great idea.
I was reminded of Uber again reading yesterday’s Wall Street Journal, where in the Personal Journal section, they have an article called “Race is On: Ride-Sharing Car Services Versus a Taxi.”
The article was largely analytical, comparing Uber with Lyft and Sidecar, its chief competitors, and with taxicabs. The reporter didn’t say if one was better than the others–but you could discern his own personal preference for the private cars, when he used terms like “a safe and courteous ride, with a side of serenity” to describe the experience. That certainly coincides with my own experience. I got to know my Uber driver quite well over three days; we even promised to stay in touch. How often does that happen with a cab driver?
It strikes me that a parallel can be made between the new private car services industry versus the traditional taxicab, on the one hand, and the proliferation of social media sources of information about wine versus the traditional wine critics who for decades have dominated the national conversation about what to drink, on the other hand. Until very recently, I was, of course, one of those traditional wine critics, so I think I have some understanding of them and their milieu. But I also am a consumer of services (such as Uber and taxicabs) as well as a voracious reader of wine blogs. So I’m wondering if Uber is going to put taxicabs out of business, and if the online wine writers will put traditional wine critics out of business.
We’ve had this conversation on steveherimoff.com for years now, with every shade of opinion being expressed in the comments. In general, I’ve been a staunch defender of the established wine writers. My belief was that they may become obsolete, but it’s not going to be for a while, at least until the current batch of famous wine critics retires or dies. Most are in their sixties, and should have many more years of active work.
So it’s not a question of “if” a small cadre of wine writers will be eclipsed, but “when.” It’s also a question of the relationship that readers will have with whomever replaces the famous wine writers. As we’ve seen with Uber, people like having personal relationships with those who provide them with services. I don’t want to sit in the back seat of a cab with a driver who grunts at me and with whom I seem to have nothing in common–not that I can tell, because there’s no conversation between us. With my Uber driver, I sat in the passenger seat. She told me of her life and dreams, and I shared mine. That’s a personal relationship, one that tears down boundaries between “driver” and “passenger” (i.e. between “authority” and “nobody”).
In my own prior career as a wine critic, I tried as hard as I could to tear down those walls. Although I recognized that others perceived me as an “authority,” it was important for me to let them know that I didn’t perceive myself that way. Oh, sure, I understood that I tasted a lot more wine than most people, and that I had studied wine a great deal more intensely, and so that necessarily gave me some greater knowledge of the subject. But I never was comfortable with the gaping boundary between me and others, as if that’s all I was, and I tried to narrow it all the time, by letting people know that–just like them–I’m just a normal guy, with my own insecurities and dreams.
I think that the success of steveheimoff.com was precisely because people thought it’s pretty cool for a bigtime wine critic to get down with them. I never held anything back on this blog, even when my former employer told me to. I stood up for its independence–which was a way of standing up for myself, and also for the integrity of my readers. My past employer learned to live with steveheimoff.com, and I think they eventually got to respect it and understand that the mysteries of symbiosis actually made their own brand stronger.
I guess without even knowing it consciously, I created steveheimoff.com to be the Uber of wine blogs. It’s not a blog where you sit in the back seat, silent and looking out the window, as an anonymous driver impersonally whisks you to your destination (at which point you have to tip him!). I wanted a blog where the reader sat right beside me in the passenger seat, where we could have a conversation and get to know each other.
Surely this sense of two-way communication, transparency and honesty is the essence of social media. It’s also the essence, it seems to me, of the kinds of relationships that wine companies need to have with their customers. It’s the kind of conversation I hope to continue to have here on steveheimoff.com, and with the people I’ll be meeting through my new job at Jackson Family Wines, where I hope to provide “a safe and courteous ride” through the byroads of wine, as seen by me. I know that some, perhaps many, of you will give me a skeptical look. Fine. Please do. Hold my feet to the fire.
Over the past few months, it was attacks on Google buses in San Francisco and Oakland that made headlines and showed how anti-techie resentment is spreading throughout the Bay Area.
Now comes the latest chapter: a “tech consultant” showing off her Google Glass in a bar in the Haight district was attacked for reasons known only to her attackers, who have not been apprehended. But I think we can surmise what their motives were, and they’re connected with the unease many of us feel about social media in general and the increasing absorption people have with [or in] their mobile devices. (P.S. I am NOT condoning violence! Just trying to fathom the depth of the anger toward tech that’s such big news out here.)
The issue can perhaps be summed up by this observation from a bar owner (not the one where the woman was attacked) quoted in the article: “If you’re old enough to be in a bar, you should be old enough to have conversation with other adults. When you’re in a bar with Google Glass, it’s like saying, ‘I’m only halfway here. I’ll be checking my phone.’”
“Only halfway here…”. Who hasn’t had the experience of being with someone, having a conversation you thought you both were enjoying, when suddenly the other person checks his cell phone? I don’t know about you, but when that happens to me, I feel as though I’ve been dismissed–from the conversation, from the person’s mind, from his consideration. It is–to use an old word–rude, and I was raised (mainly thanks to my southern-born mother) not to be a rude person.
Is it rude to wear Google Glass in a bar? I can infer myself into the heads of people who would be upset about it. For one thing, you don’t know if the glass-wearer is photographing or videotaping you. Surely, people have the right to object to being recorded by a stranger in a public place. But a Google Glass wearer seems to be saying, “I really don’t care if you object to being photographed, I’m going to do it anyway if I want to, and I don’t have to ask for your permission.” Nor is it pleasant to think that the glass wearer might post your image all around the Internet (which is to say, all around the world), with possibly offensive or taunting comments.
The reason why we have to get a handle on this, now, is because the technology is only going to become smarter, and more intrusive. How long will it be before Google Glass can see under clothing or through a thin partition? We know about the problem of spy cams. Google Glass could be far more nefarious.
What’s the connection between Google Glass and attacking Google buses (other than the brand name)? The emotions are similar. People smashing Google buses are worried about getting squeezed out of their neighborhoods, and sometimes their city, by high-paid techies who seem interested only in their jobs and their friends, not the traditional cultural mores of the neighborhood. That rap is, admittedly, not entirely fair; but it is understandable, given the increasing numbers of people who no longer can afford to live in San Francisco, a city they love and presumably don’t want to leave. I know this for a fact: many of these folks are moving to my neighborhood (San Francisco’s loss is Oakland’s gain).
Thus the bus attacks are symbols of the increasing unease with the way technology is altering, and intruding upon and disrupting, our lives. The attackers obviously know that the buses are not the cause of high rents and evictions. They know that throwing a brick through a bus window won’t solve a thing. But they vent their anger on the buses, the same way the Boston Tea Party patriots vented their anger on innocent crates of tea, by dumping them into the harbor.
And what’s the connection to the unease about social media? The absorption some people have in it. Is it really better and more satisfying to stare into a tiny screen and tap out text messages on a bus or subway, instead of talking to the person sitting next to you, or just quietly contemplating existence? I’m not saying that the use of social media isn’t a wonderful thing, useful, entertaining and important to stay in touch with far-flung friends and family. Heck, I’m using social media right now, on this blog. But at some point, its overuse is cause for concern. When I have to be extra vigilant walking down the sidewalk because someone is coming towards me with his nose glued to a device, something’s wrong. People used to nod their heads and smile when passing strangers on the street. Now, they don’t even see them.
I think the burgeoning reaction against tech has to do with the end of human engagement as we’ve known it, an alarming possibility suggested by the bar owner’s “only halfway here” remark. Humans have spent millennia learning how to get along with each other in crowded spaces. It’s not always easy. Some things make it harder. Google Glass may be one of them.
Look: I’m no Luddite. No one can stop the march of technology, nor should anyone want to. But we have to find a balance. That’s why I, and millions of others, are dead set against allowing cell phone conversations on airline flights. That would be going over the edge, a serious disruption to our ability to dwell together in peace. When it comes to Google Glass, people are going to have to learn to be civil and appropriate with its use. Going into a crowded bar wearing one may not be the best idea, if it upsets so many people, which apparently it does. There’s already a term being bandied about out here about people who wear Google Glass in public: they’re Glassholes.
Anyway–having got that off my chest–I’m in beautiful but stormy Santa Barbara, at World of Pinot Noir, which begins this morning. I’ll update as frequently as I can over the next two days.
It took a posting by George Rose on Facebook to remind me that this past Tuesday, Feb. 18, would have been Jess Jackson’s 84th birthday.
George was, of course, the P.R. and communications guy at K-J, for years. He always was so helpful to a working reporter like me. People think my job is just drinking wine and eating at great restaurants, but the truth is, any wine writer depends on accurate and timely information–and for that, you have to have communications specialists at wineries who know how to get the skinny, fast. George was very good at that.
I don’t remember the first time I met Jess Jackson. We met perhaps ten times over the years, not a great deal of contact, but enough for me to get the measure of the man. I think the memory that remains firmest in my mind is when Wine Enthusiast gave him a Special Lifetime Achievement Award, back in 2006. (He’d previously been the magazine’s first Man [now Person] of the Year, in 2000.) This was at our big black tie event (I don’t remember if it was at the 42nd St. Library or the Planetarium; we switched venues around that time). I was seated at Jess’s table. After he’d received the award and given his speech, toward the end of the night, he turned to me. With tears in his eyes, we embraced. He was a big man, physically. I am a small man. I felt like I was being wrapped into an energy field of love, warmth, power and emotion. It was really something.
As a reporter, I’ve always tried to maintain a professional distance from the people I cover. There used to be a political reporter for one of the big eastern newspapers who covered Washington. D.C. He was famous for never going to the cocktail parties the city is known for, explaining that he didn’t want to get too close to the politicians he might have to criticize. When you like someone, it’s harder to cut them up in print, or, in the case of a wine critic, to bash their wine. I thought that was good advice and tried to emulate it.
Nonetheless, I’m only human, and can’t help but liking some people more than others. Jess Jackson was one I liked, tremendously, and my affection for him was enhanced by my admiration for what he accomplished professionally. To start Kendall-Jackson is one thing, and would have ensured Jess’s place in the history of the wine industry. To launch Jackson Family Wines–and to make the radical move of using only coastal grapes for all his brands, which is far more expensive than depending on Central Valley fruit–was high risk to the extreme, considering the cut-throat nature of the business. I suspect some of his financial people warned him not to do it. But Jess knew what he wanted, which was the highest-possible quality wine, and he was determined to do what it took to get the job done. Not only that, but he kept his prices as moderate as he could. He always said he aimed to make wine at least as good as, if not better than, his competitors, but at a lower price. In this, he succeeded.
So happy birthday, Jess.
This Sunday, Feb. 9, marks the 50th anniversary of The Beatles’ first appearance on the Ed Sullivan Show.
I watched it, live, with a bunch of my friends. If you’re not old enough to remember the impact of The Beatles, you can’t possibly imagine what it was like. I don’t think there was an entertainment phenomenon like it before, and certainly there hasn’t been one like it since.
The entire country, it seemed, was in thrall to the Moptops (as they were lovingly dubbed, for their bowl-shaped hairdos). I don’t think we understood, at the time, exactly why The Beatles were so exciting. All we knew was that something amazing had happened in our lives, in the life of the country and of the world, for that matter, and that we were privileged to be a part of it.
That pregnant moment in U.S. history saw the birth, not just of a new era of rock and roll music that was to become the soundtrack of millions of people’s lives, but of cultural shockwaves that still are unfolding today. John F. Kennedy had been assassinated less than two months previously; his vigor remained with us, but we were still in shock that such a thing as a Presidential murder could occur in America. The Beatles helped nurse us through to recovery. Of course, the Civil Rights movement also was rapidly changing the face of America, led by Dr. Martin Luther King, Jr., who that same year, 1964, won the Nobel Peace Prize.
In California, an echo of sorts was happening–one that was a West Coast, distinctly American version of the revolution that had arrived from England to New York City. Curiously, it was another English import, expat Peter Newton, who founded Sterling Vineyards that same year, 1964. The conventional historical wisdom is that the modern boutique winery era began with Robert Mondavi’s launch of his winery, in 1966. While that is a romantically appealing notion, it’s not strictly true. (Recall that Joe Heitz started his winery in 1961.)
Ironically, 1964 also was the year that one of a handful of truly historic boutique wineries, Ingelnook, was sold, to Heublein, which ran the winery into the ground, causing it to lose the luster it had acquired since its glory days under Gustave Niebaum and, later, John Daniel, Jr. One way to look at this yin-yang inversion (Sterling being born, Inglenook dying) is to see California at that moment in wine history as in a state of ferment (no pun intended). As in all revolutions, things came into being, and other things began their inevitable process of disintegration. In retrospect, we can appreciate that The Beatles helped demolish Doo Wop music, and also contributed to the demise of Elvis Presley (with all due regard to his legions of fans), or, if not the actual Elvis, at least his old-fashioned style of music. The Beatles bore much in common, in fact, with boutique wines: They were artisanal, honest, natural, fresh, innovative and above all interesting. Their music showed a complexity (there’s no other word) that Doo Wop, for all its teenaged pleasures, never did. Sterling’s first Merlots (the first to be varietally labeled in the U.S.) lifted the average Napa Valley red wine to unprecedented heights, in much the same way The Beatles elevated the quality of pop music.
One more comparison seems apt. The Beatles left us with a legacy of some of the most wonderful, unforgettable rock and roll songs in history. In much the same way, even as their careers unfolded throughout the 1960s, so too did winery after winery come into being in Napa Valley during that period and into the 1970s: great names like Freemark Abbey, Chappellet, Cuvaison, Clos du Val and Mondavi. Those names, to me, carry all the artistic lyricism of great Beatles songs: I Want to Hold Your Hand, I Saw Her Standing There, All My Loving. It is the winery as art, as dynamic human creativity. Robert Lewis Stevenson said, on those signs that frame the northern and southern ends of Napa Valley, that wine is bottled poetry. Perhaps it can also be said that wine is bottled music.
Have a lovely weekend!
Why are some people so (anonymously) nasty on the Internet? It’s really the saddest aspect of a digital community that, aside from that, is a pretty nice place to hang out.
My old friend Wilfred Wong posted on Facebook an unsigned email he got, (you’ll have to scroll down on Wilfred’s feed to the post that begins “Today was a day of mixed blessings”) from a person who obviously has (a) anger management issues and (b) too much time on his or hands or (c) both. Now, Wilfred, for those who don’t know who he is (and I would assume most of my readers do), is the Cellar Master at BevMo, the big liquor chain with a gazillion outlets in the Far West. His primary job, as he writes, “is researching wines (and now beer and spirits) for their quality.” I’ve known Wilfred longer than anyone else I know in the wine industry. We met around 1982. I was a novice: he already was knee-deep in wine, literally. So Wilfred’s had a lot of experience.
Which gets to the point. Why do so many people in the wine social media world think that experience is bad? It doesn’t make sense. Throughout all of human history, societies have respected their more experienced members, whether they be shamans, healers or hunters. These are the members who hold the society together–who constitute its collective memory–who form a living link between Now and The Past. Yes, every now and then there are revolutions–none more noteworthy than our own American–but even when we won, we respected older traditions of honesty, integrity, fairness. Those were not American values; they were human values.
But now, especially in the wine blogosphere and on Twitter, we have arrived at a period of incivility. People feel free to insult others with far more accomplishments than their own–and they do it all too often anonymously. Perhaps even more appalling is when they reveal their identities: then their attacks are done with impunity.
Here’s my message to the coward who emailed Wilfred: You try doing what he’s done. Try lasting 30-plus years at the top of your profession, earning not just good money but the love and respect of your peers throughout the industry. (If you want proof of that love and respect, read through the comments on Wilfred’s post.)
By the way, trashing a big box store like BevMo is the height of arrogance. It’s like the people who only drink expensive wine and think average-priced wine is for “the little people who pay taxes” (as Leona Helmsley once described us). For one thing, BevMo has some very fine wines, but that’s beside the point: What’s important is that BevMo gives value in wine to millions of Americans. What’s wrong with that? And Wilfred, through his service, makes their shopping experience a lot easier and more delightful than it would otherwise be.
So please, you harpies out there taking aim at Baby Boomer writers and critics, chill. You won’t get anywhere just hurling spears. If you want to achieve a career in the wine industry, I suggest you do exactly what Wilfred has done: hunker down, work hard, make friends and be respectful. That’s always been the way success comes.
Bloggers have long identified themselves as having the same right to express their opinions through reportage as do traditional journalists writing for newspapers, AKA “the mainstream media,” even though they may have had no formal journalistic training, and no editors or fact-checkers are around to make sure they get their facts straight.
Now, the Ninth Circuit Court of Appeals, based here in San Francisco, apparently agrees. In a ruling that hasn’t attracted the attention it should, they threw out most of a lawsuit against a blogger, Crystal Cox, who had been sued for defamation by a investment consulting company, Obsidian Finance Group, after Cox accused them of “fraud, corruption and other misconduct” on her blog, crystalcox.com.
A self-described “investigative blogger,” Cox, who defended herself in the lawsuit, argued [as she wrote on her blog] that “Bloggers have Equality [sic] with reporters such as the New York Times” and that, in essence, if a newspaper like the Times can make allegations against public officials or corporations, so can she, as an “Anti-Corruption Blogger[s], Whistleblower[s], and Citizen Journalist[s].”
That stance is what the Court of Appeals agreed with. The Court determined that “The protections of the 1st Amendment do not turn on whether the defendant was a trained journalist, formally affiliated with traditional news entities.”
No one disagreed that Cox’s blog postings were, in the Los Angeles Times’ words, “rants [to the] extreme.” Rather, the Court ruled that, since Cox did not act with “actual malice,” she had the right to express herself.
I have no idea if Cox is correct or not; that’s not the point. But journalists and First Amendment defenders no doubt will celebrate this ruling. I do; I would not want to see a blogger self-censor herself, out of fear of being sued by a big, wealthy, bullying corporation. But this case does raise troubling questions.
Granted that a blogger has the right to publish her rants, does that give him or her credibility?
Ought the public to believe “investigative blogging” in which no editor or fact-checker is present as a balancing restraint, as is the case with newspapers?
How can the public determine the accuracy of blogs, a medium notoriously devoid of traditional ethical and publishing standards (e.g., the reporter has to have multiple sources for each assertion, and there has to be a bright line between editorial, on the one hand, and opinion, on the other)?
Can the public know for sure that a blogger does not have ulterior motives? Newspaper reporters are much less likely to have hidden agendas precisely because their work is scrutinized by editors, and they ultimately are answerable to (and fireable by) a publisher.
Better yet, how can we educate the public to be discerning when they digest the content of blogs?
These questions become even more poignant when we consider that traditional journalism is being challenged by blogs and other forms of self-publishing on the Internet and “alternative media,” in this post-Citizens United atmosphere. The First Amendment to the U.S. Constitution mandates that “Congress” [i.e. the Government] “shall make no law…abridging the freedom of speech, or of the press…”). “The press” later was defined, by the U.S. Supreme Court, as “every sort of publication which affords a vehicle of information and opinion.” It was this sweeping definition, which obviously includes blogs, that the Court of Appeals apparently subscribed to in their decision.
But we are entering into dangerous waters when we have an increasingly powerful “Press” that is devoid of traditional restraints against unproven and unresearched allegations. I hardly need point out a growing section of the American population that believes nothing the Mainstream Media says–and turns instead to “journalistic sources” (including blogs) that are patently nothing more than mouthpieces for (often unidentified) corporate, political and personal interests, regardless of whatever claims they make of serving the public interest.
The balancing act American journalism must tread is one between First Amendment rights, including the right to self-publish a blog, and the preservation of some standard of truth by which to judge published claims. We should celebrate diversity of opinion, of course, but we also should insist on a strict adherence to facts and their correct interpretation.
No easy task.