“Time in the street”? Now there’s an idea!
“[Y]ou need time in the street,” says Sergio Hormazábal, an important figure in Chilean wine. He’s President of that country’s Association of Winemakers, and was recently asked, in an interview, about his views on marketing.
Here’s a fuller quote. “How to predict what will sell? What is the future? It is very complicated but I think the only way is…to be in places and talk with people…by looking at the street, in a place to catch a hint of what is to come.”
This is a very traditional way of looking at marketing. It means the winemaker (or whoever) should be on the road, traveling to different markets, interacting with people who may be potential customers, having actual personal experiences. “It is not scientific,” Sergio acknowledges, this mystical practice of traveling among the people and establishing bonds. “It is a feeling.” But it is a feeling well known to established marketers for whom numbers, statistics, studies and focus groups are, at best, ancillary parts of their jobs.
Sergio, who sounds like he knows a lot about human psychology, also remarks on how preferences are established. “We talk as if people know already what they want. People do not always know what they want. Instead, give them a taste of something. They like it? A moment before they had not had it. They did not know they would like it.” This fundamental truth also requires the winemaker, or her representatives, to be on the road, out there among the people, pouring and explaining. I would go a step further: it’s not enough to just “give them a taste of something.” Sometimes, people aren’t sure whether or not they like something even while they’re tasting it. This is why so many pourers at tasting rooms will tell you what you’re experiencing even before you’ve had time to decide for yourself. They know that slight open window of indecision is their opportunity to swoop in and influence your judgment and conclusion.
I’ve frequently encountered this myself, not in tasting rooms but when visiting with winemakers. They pour me something, often from a “thief” direct from the barrel, and start describing the aromas and flavors while I’m still swirling. This is always a delicate moment for the wine critic. On the one hand you want to say, “Please. I can make up my own mind.” On the other hand, you don’t want to be rude. So you end up saying nothing, just allowing the words to pass through your brain, but not letting them influence your own experience of the wine.
That can be difficult or easy. It’s easy if the wine is awful. But wines aren’t awful anymore, in most cases. Most wines are perfectly sound and usually quite good, right out of the bottle or barrel. So it takes a little thinking to get to the point where you’re ready to make a judgment, especially if you’re scoring a wine. Eighty eight points? Eighty seven? Ninety one? This is why I take so long to review wines–about eight minutes per, give or take. Some critics claim to be able to rattle off a wine a minute, or less. I don’t understand it.
Anyway, this isn’t an anti-social media rant, so let’s not go there. Just saying that, as Sergio notes, it’s all about face time, not Facebook time.