How people buy wine: friends vs. scores
I was pleased to read yesterday that Wine Enthusiast is considered to be one of the two most influential wine magazines in America.
That’s the result of a survey taken by respected veteran market analyst, John Gillespie, who runs Wine Opinions, which describes itself as “the only Internet research organization devoted exclusively to wine.” (John also is President of the Wine Market Council. You may not have heard of it, but it’s a hugely important wine industry trade group whose Board of Directors includes Michael Mondavi, my friend Xavier Barlier of Maisons Marques & Domaines, Mel Dick of Southern Wine & Spirits, and the publisher of Wine Enthusiast Magazine, Adam Strum.)
There are several nuggets of interest buried in the Wine Opinions survey. Besides the obvious good news about Wine Enthusiast (which I don’t think is particularly surprising, as it’s been generally known in the industry for years), the other point John makes is that even more influential than any wine magazine or newsletter is “a wine knowledgeable friend” [or] sommelier.”
As an anecdotal example of this, John is quoted in the article as saying, “If you work at Binny’s [Beverage Depot] in Chicago and you have worked years to get [wine] certifications, and two people walk into your store and one leans into the other’s ear and says, ‘Buy that one,’ you’re finished. You can’t do your job. That must be frustrating.”
Indeed it must be. That’s the power of peer review, or word of mouth, whatever you want to call it. We all know that a friend’s recco is the strongest thing there is, particularly if the recommendee believes that the recommender knows what he’s talking about.
I do have a question, though. What percentage of wine do people buy based on a personal recommendation (from a friend or somm), as opposed to a score or review originally published in a magazine? I bet you it’s an extremely low percentage. I mean, Sure, if you walk into Binny’s with the guy in your office who’s known for his wine connoisseurship, and he tells you to buy bottle “x,” of course you’ll buy it, even if you see a bunch of shelf talkers touting 96 point wines, because he’s your friend, he means well, and his knowledge is far greater than yours.
But is every wine shopper accompanied by a trusted friend? I don’t think so. That’s not really how people shop. The way people really shop is to walk up and down the infamous Wall of Wine alone, trying to figure out what the heck to buy for dinner that night. There is no “wine knowledgeable friend” around. There’s not even a wine knowledgeable staff person around. The shopper is on her own, adrift in a sea of labels. As for buying on the advice of a sommelier, I do that whenever I eat at a nice restaurant. But I don’t eat out very often, and I suspect most other people don’t, either. Probably 90% of the wines people drink are at home, wines they themselves bought in a store.
This is precisely when the professional review has impact. The shopper may be aware of it through a shelf talker or bottle-necker, or perhaps an ad in the local newspaper. Scores and reviews are remarkably fungible things. Once they are born in a magazine or newsletter, they are apt to make their way around the world, through a variety of media and means, especially in our digital age.
So my feeling (not based on scientific research, obviously, but it makes sense) is that, while people might rate “the recommendation of a trusted friend” or a sommelier higher on a survey than “a score or review in a wine magazine or newsletter,” the majority of their wine purchases actually are influenced by scores and reviews. Which is just another way of saying that wine periodicals, including Wine Enthusiast, play a vital role in influencing wine buying patterns in the U.S.