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	<title>Comments on: Uncertain times mean it&#8217;s time to change</title>
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	<link>http://www.steveheimoff.com/index.php/2009/10/13/uncertain-times-mean-its-time-to-change/</link>
	<description>A blog about the world of wine</description>
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		<title>By: tannic</title>
		<link>http://www.steveheimoff.com/index.php/2009/10/13/uncertain-times-mean-its-time-to-change/comment-page-1/#comment-17434</link>
		<dc:creator>tannic</dc:creator>
		<pubDate>Wed, 21 Oct 2009 21:14:51 +0000</pubDate>
		<guid isPermaLink="false">http://www.steveheimoff.com/?p=4157#comment-17434</guid>
		<description>No one mentioned better customer service? Perhaps an allusion from Larry when he mentioned practicing sound fundamentals. Treat your customers like a king and they will never leave you. They may buy less, but they will stay. One evangelical customer has an immense lifetime value.

Another given for the tasting room is that you can&#039;t invent visitors out of thin air. Given that your audience may be a set size, do better at making them bust down your door...this is where the fundamentally sound practices may not be enough. I am not giving away any secrets here, but why is my tasting room up versus last year?

Finally, there is much credibility in selling and brand building with new gadgets and their broadcast abilities. We have a dollar figure on the value of a single email address. The rest is simple, keep getting customers to opt-in and that dollar figure comes back in sales. Even better, sales that did not require footprints in the tasting room.</description>
		<content:encoded><![CDATA[<p>No one mentioned better customer service? Perhaps an allusion from Larry when he mentioned practicing sound fundamentals. Treat your customers like a king and they will never leave you. They may buy less, but they will stay. One evangelical customer has an immense lifetime value.</p>
<p>Another given for the tasting room is that you can&#8217;t invent visitors out of thin air. Given that your audience may be a set size, do better at making them bust down your door&#8230;this is where the fundamentally sound practices may not be enough. I am not giving away any secrets here, but why is my tasting room up versus last year?</p>
<p>Finally, there is much credibility in selling and brand building with new gadgets and their broadcast abilities. We have a dollar figure on the value of a single email address. The rest is simple, keep getting customers to opt-in and that dollar figure comes back in sales. Even better, sales that did not require footprints in the tasting room.</p>
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		<title>By: fred4945</title>
		<link>http://www.steveheimoff.com/index.php/2009/10/13/uncertain-times-mean-its-time-to-change/comment-page-1/#comment-17052</link>
		<dc:creator>fred4945</dc:creator>
		<pubDate>Fri, 16 Oct 2009 21:42:36 +0000</pubDate>
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		<description>Gee, Keith, thanks for the wonderful Wineguystv.com self promotion.

(I believe the gist was that only your firm knows how to market via blogs w. online video, and that everyone else is a fake.  Information none of us can do without, to be sure.)

To everyone else, thanks for the thoughtful, informative comments on wine marketing.  Nice piece, Steve.</description>
		<content:encoded><![CDATA[<p>Gee, Keith, thanks for the wonderful Wineguystv.com self promotion.</p>
<p>(I believe the gist was that only your firm knows how to market via blogs w. online video, and that everyone else is a fake.  Information none of us can do without, to be sure.)</p>
<p>To everyone else, thanks for the thoughtful, informative comments on wine marketing.  Nice piece, Steve.</p>
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		<title>By: Dylan</title>
		<link>http://www.steveheimoff.com/index.php/2009/10/13/uncertain-times-mean-its-time-to-change/comment-page-1/#comment-16906</link>
		<dc:creator>Dylan</dc:creator>
		<pubDate>Thu, 15 Oct 2009 01:46:41 +0000</pubDate>
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		<description>Just a point of correction, the traditional marketing mix is known for Four P&#039;s: Product, Price, Place, and Promotion. Packaging and Performance are concepts which fall under the &quot;Product&quot; category.</description>
		<content:encoded><![CDATA[<p>Just a point of correction, the traditional marketing mix is known for Four P&#8217;s: Product, Price, Place, and Promotion. Packaging and Performance are concepts which fall under the &#8220;Product&#8221; category.</p>
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		<title>By: steve</title>
		<link>http://www.steveheimoff.com/index.php/2009/10/13/uncertain-times-mean-its-time-to-change/comment-page-1/#comment-16895</link>
		<dc:creator>steve</dc:creator>
		<pubDate>Wed, 14 Oct 2009 22:04:53 +0000</pubDate>
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		<description>Mark, I can hear Dylan&#039;s voice in my head. Love it.</description>
		<content:encoded><![CDATA[<p>Mark, I can hear Dylan&#8217;s voice in my head. Love it.</p>
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		<title>By: Mark Osmun</title>
		<link>http://www.steveheimoff.com/index.php/2009/10/13/uncertain-times-mean-its-time-to-change/comment-page-1/#comment-16894</link>
		<dc:creator>Mark Osmun</dc:creator>
		<pubDate>Wed, 14 Oct 2009 21:51:48 +0000</pubDate>
		<guid isPermaLink="false">http://www.steveheimoff.com/?p=4157#comment-16894</guid>
		<description>Steven,

I come to your defense, knowing that you know the Murphy-Goode campaign very well, having been there during the process. (We all have brain glitches from time to time). 

I liked your article very much. Last weekend a similar theme repeated itself to me. I was contemplating wine marketing: the old and conservative ways vs. the morass of new ways. By new ways, I mean to include not just the technological (the long-range implications of which are still unknown), but also just unconventional ideas. New technology is one thing; new ideas another--still, neither is quickly embraced. 

So a song played in my head and I realized that what was old is new again. Bob Dylan:

&quot;Come mothers and fathers
Throughout the land
And don&#039;t criticize
What you can&#039;t understand
Your sons and your daughters
Are beyond your command
Your old road is
Rapidly agin&#039;.
Please get out of the new one
If you can&#039;t lend your hand
For the times they are a-changin&#039;.&quot;

Interesting times ahead.

Mark</description>
		<content:encoded><![CDATA[<p>Steven,</p>
<p>I come to your defense, knowing that you know the Murphy-Goode campaign very well, having been there during the process. (We all have brain glitches from time to time). </p>
<p>I liked your article very much. Last weekend a similar theme repeated itself to me. I was contemplating wine marketing: the old and conservative ways vs. the morass of new ways. By new ways, I mean to include not just the technological (the long-range implications of which are still unknown), but also just unconventional ideas. New technology is one thing; new ideas another&#8211;still, neither is quickly embraced. </p>
<p>So a song played in my head and I realized that what was old is new again. Bob Dylan:</p>
<p>&#8220;Come mothers and fathers<br />
Throughout the land<br />
And don&#8217;t criticize<br />
What you can&#8217;t understand<br />
Your sons and your daughters<br />
Are beyond your command<br />
Your old road is<br />
Rapidly agin&#8217;.<br />
Please get out of the new one<br />
If you can&#8217;t lend your hand<br />
For the times they are a-changin&#8217;.&#8221;</p>
<p>Interesting times ahead.</p>
<p>Mark</p>
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